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Fit2Go Clinic – Privacy Policy

Last updated: 11 November 2025

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At Fit2Go Clinic, your privacy and trust are extremely important to us. This policy explains how we collect, use, store, and share your personal information - including any medical or health data - and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. WHO WE ARE​

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Fit2Go Clinic is a physiotherapy and wellness provider operating across West Bridgford and East Leake.
We offer musculoskeletal physiotherapy, injury prevention, rehabilitation, and related wellbeing services.

 

Contact details (for both clinics):
Fit2Go Clinic
Email: info@fit2goclinic.co.uk
Phone: 0115 773 7560 (West Bridgford) | 01509 856 274 (East Leake)

 

Clinic addresses:

  • West Bridgford - 65 Clumber Road, West Bridgford, NG2 6DP

  • East Leake - 71 Main Street, East Leake, LE12 6PF

 

Legal entity:
Fit2Go Clinic is a trading name of Fit2Go Physio Limited, registered in England & Wales (Company No. 10605476).

 

Registered office:
Newstead House, Pelham Road, Nottingham, United Kingdom, NG5 1AP

 

In addition, Active Physio Limited (Company No. 08606330) now trades as Fit2Go East Leake, forming part of the Fit2Go Clinic group of clinics.

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2. information we collect​

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We may collect and process the following categories of data:

  • Contact information – name, address, email, phone numbers

  • Health and treatment data – medical history, symptoms, treatment notes, assessments, and outcomes relevant to your care

  • Billing and payment information – invoices, payment details, insurance or funder details

  • Technical and usage data – IP address, browser type, device information, and website usage (via cookies)

  • Marketing preferences – whether you have consented to receive updates or promotions from Fit2Go Clinic

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3. how we use your information​

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We use your data to:

  • Provide and manage your physiotherapy and wellness services

  • Book, confirm, and manage appointments

  • Maintain accurate treatment records and communication

  • Process payments and insurance claims

  • Improve our services and technology

  • Send updates or marketing (if you’ve opted in)

  • Comply with professional, legal, and regulatory obligations

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4. legal basis for processing

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We rely on the following lawful bases to process your data:

  • Contract: to provide your treatment and manage your appointments

  • Legal obligation: to maintain accurate clinical records and meet health-care regulations

  • Legitimate interests: to improve services, ensure system security, and monitor outcomes

  • Consent: for marketing or specific uses of sensitive data — you can withdraw consent at any time

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5. who we share your data with 

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Your information may be shared with:

  • Authorised Fit2Go clinicians and staff involved in your care

  • Third-party providers such as booking, payment, or secure IT systems (under strict agreements)

  • Other health-care professionals where referrals are necessary

  • Insurers or funders covering your treatment

  • Regulators or legal authorities where required by law 

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We never sell your data for marketing purposes.

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6. cookies and website tracking 

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We use cookies to enhance user experience and analyse website performance. You can manage or disable cookies in your browser settings. For full details, please see our Cookie Policy.

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7. data retention 

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We keep your data only for as long as necessary to deliver your care and meet legal requirements. Health-care records are retained in line with professional regulations. Once no longer required, your data will be securely deleted or anonymised.

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8. your rights 

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You have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time (for consent-based processing)

  • Complain to the Information Commissioner’s Office (ICO) at ico.org.uk

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To exercise these rights, contact us at info@fit2goclinic.co.uk. We aim to respond within one month.

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9. children's data 

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We provide assessment and treatment for children and young people under 16, following UK safeguarding and Gillick/Fraser competence guidance.

  • Parental consent: We obtain parental or guardian consent for treatment and for any optional data uses (such as marketing or photography).

  • Data collected: Child’s name, date of birth, parent/guardian contact details, relevant medical notes, and safeguarding records.

  • How it’s used: To provide treatment, manage appointments, liaise with parents and health professionals, and fulfil legal obligations.

  • Sharing: Only with authorised professionals or safeguarding bodies where appropriate or required by law.

  • Retention: Children’s records are kept until the child’s 25th birthday or 8 years after last contact, whichever is later.

  • Rights: Parents can act on a child’s behalf until the child is mature enough to manage their own information.

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10. security

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We apply robust security measures to protect your data, including encryption, secure servers, access controls, staff training, and regular audits.

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11. changes to this policy

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We may update this policy periodically. The effective date above will always show the latest version. Significant changes may also be announced on our website or via email.

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12. contact us 

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If you have any questions, concerns, or requests about this policy, please contact:

Fit2Go Clinic
Email: info@fit2goclinic.co.uk
Phone: 0115 773 7560 (West Bridgford) | 01509 856 274 (East Leake)

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© 2025 Fit2Go Clinic (a trading name of Fit2Go Physio Ltd) | All rights reserved

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